Return and Refund Policy
Last Updated: [Date]
1. Money-Back Guarantee
- Shared Hosting Plans: 30-day money-back guarantee
- VPS and Dedicated Servers: 7-day money-back guarantee
- Domain Registrations: Non-refundable after registration
- SSL Certificates: Non-refundable after issuance
- Setup Fees: Non-refundable
2. Eligibility for Refund
- Request must be made within the guarantee period
- Service must not violate our Terms of Service
- Only first-time purchases qualify
- Must not exceed usage limits specified in fair use policy
3. Non-Refundable Services
- Domain name registrations and renewals
- SSL certificates after issuance
- Dedicated IP addresses
- Custom software licenses
- Professional services (migration, setup, etc.)
4. Refund Process
- Submit refund request through our billing system
- Our team will review within 3–5 business days
- Approved refunds processed within 7–10 business days
- Refund issued to original payment method
5. Service Cancellation
- You may cancel services at any time
- No prorated refunds for partial months
- Cancellation requests must be submitted through client area
- All data will be permanently deleted after cancellation
6. Chargeback Policy
- Chargebacks will result in immediate service termination
- We reserve the right to dispute unjustified chargebacks
- Administrative fee of ৳1500 may apply for chargebacks
7. Special Circumstances
- We may consider refunds beyond standard policy for:
- Extended service outages not covered by SLA
- Billing errors on our part
- Duplicate payments
8. Modification of Policy
- We reserve the right to modify this refund policy at any time. Customers will be notified of significant changes via email.